You'll receive an order confirmation by email shortly after your purchase. Once your order has been prepared and dispatched, we'll send a dispatch update where applicable.

If your order hasn't entered the dispatch process yet, we'll do our best to help. Please contact us as soon as possible with your order details.

Orders may be cancelled before dispatch where possible. Once an order has been dispatched, our Refund Policy will apply instead.

Orders are usually prepared within 1–2 working days, with delivery typically taking 2–5 working days across the UK.

Yes, we currently deliver to addresses across the United Kingdom.

Where tracking is available through the courier, we'll provide tracking details after your order has been dispatched.

Larger or heavier bottled drink orders may be split into multiple parcels depending on the courier's handling requirements.

Our collection includes still water, sparkling mineral water, sugar-free flavoured water and soda water in practical everyday pack sizes.

Yes. Our flavoured water range contains no added sugar.

Many of our products are supplied in recyclable bottles, glass bottles or aluminium cans, depending on the collection.

Occasionally, packaging may vary slightly while the product itself remains the same.

Yes. Payments are processed securely through trusted payment providers, and we don't store your full payment card details on our own servers.

All prices are displayed in Pounds Sterling (£).

Yes. Eligible unopened products may be returned within 14 days of delivery in accordance with our Refund Policy.

Opened drinks are generally not eligible for return unless they're faulty or supplied incorrectly.

Please contact us as soon as possible with your order number and photographs of the affected products, and we'll work with you to resolve the issue.

You can contact us by email at Lemonicashop@hotmail.com or by phone on +44 7842 817692 during our support hours.

We aim to respond to customer enquiries as soon as possible during our regular support hours.