Overview

Our products are dispatched from the UK and delivered to addresses across the United Kingdom.

Order Processing

Orders are typically prepared within 1–2 working days.

Once your order has been packed and handed to the delivery provider, you'll receive a dispatch confirmation where applicable.

Orders placed during weekends or public holidays are processed on the next available working day.

Estimated Delivery Times

Most UK orders arrive within 2–5 working days after dispatch.

Delivery times are estimates and may occasionally vary due to weather conditions, courier delays or periods of high demand.

Order Tracking

Where tracking is available through the delivery service, tracking information will be provided once your order has been dispatched.

If you haven't received tracking information and believe your order has already been dispatched, please contact our support team.

Delivery Address

Please check your delivery details carefully before completing your purchase.

Customers are responsible for ensuring that the delivery address provided during checkout is accurate and complete.

If you notice an error after placing an order, contact us as soon as possible. We'll do our best to update the address before dispatch.

Missed Deliveries

If a delivery cannot be completed, the courier may:

• attempt delivery again,
• leave collection instructions, or
• redirect the parcel according to their delivery procedures.

Please follow any instructions provided by the courier to arrange collection or redelivery where available.

Delivery Issues

Delayed Orders

If your order has not arrived within the expected timeframe, please contact us and we'll help investigate the delivery.

Damaged Deliveries

If your parcel arrives damaged, please contact us promptly and include photographs where possible so we can help resolve the issue.

Large or Multiple Packs

As bottled drinks can be heavier than many online purchases, larger orders may arrive in multiple parcels or be delivered separately depending on the courier's handling requirements.

If part of your order arrives before the remainder, please allow a little extra time before contacting us.

Delivery Restrictions

At this time, we deliver within the United Kingdom.

If delivery availability changes in the future, this policy will be updated accordingly.

Contact Us

If you have any questions about shipping or an existing delivery, we're happy to help.