Who We Are

The LEMONICA website is operated by LEMONICA LTD, a company registered in England under Company Number 16462364.

Information We Collect

The information we collect depends on how you interact with our website.

Information You Provide

• Name
• Email address
• Telephone number (where provided)
• Billing address
• Delivery address
• Order details
• Messages submitted through our contact form

Information Collected Automatically

• IP address
• Browser type
• Device information
• Pages visited
• Website usage information collected through cookies

How We Use Your Information

We only use personal information where we have a lawful reason to do so.

• Process and deliver your orders
• Send order confirmations and delivery updates
• Respond to customer enquiries
• Improve our website and shopping experience
• Prevent fraud and maintain website security
• Comply with legal obligations

If you choose to receive marketing emails, you may unsubscribe at any time using the link included in our emails.

Payments

Payments made through our website are processed securely by trusted payment providers. We do not store your full payment card details on our own servers.

Payment providers may collect information necessary to complete your transaction in accordance with their own privacy policies.

When We Share Information

We do not sell your personal information.

We may share information only where necessary with:

• Delivery and courier companies
• Payment processing providers
• Website hosting and technical service providers
• Legal or regulatory authorities where required by law

Any third parties receiving personal information are expected to protect it appropriately.

Cookies

Our website uses cookies to help provide a better browsing experience.

Cookies may be used to:

• Remember items in your shopping basket
• Keep you logged into your account where applicable
• Understand how visitors use our website
• Improve website performance

You can manage or disable cookies through your browser settings. Some website features may not function correctly if essential cookies are disabled.

How Long We Keep Your Information

We only keep personal information for as long as necessary for the purposes described in this policy, including:

• Completing customer orders
• Meeting accounting requirements
• Resolving customer enquiries
• Complying with legal obligations

When information is no longer required, it is securely deleted or anonymised where appropriate.

Your Rights

Depending on your circumstances, you may have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of personal information where appropriate
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Request a copy of your personal information where applicable

If you wish to exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. The latest version will always be published on this page.