About These Terms

The LEMONICA website is operated by LEMONICA LTD, a company registered in England under Company Number 16462364.

Placing an Order

Orders can be placed through our website using the available checkout process.

Once an order has been submitted:

• you will receive an order confirmation by email;
• this confirmation acknowledges receipt of your order;
• acceptance of your order takes place when we dispatch your products.

We reserve the right to decline or cancel an order where necessary, including in cases of pricing errors, suspected fraud or product availability issues.

Product Information

We aim to ensure that product descriptions, images and pricing are accurate.

Our products include bottled water, sparkling mineral water, sugar-free flavoured water and soda water.

Please note:

• packaging may vary slightly from product images;
• colours may appear differently on different screens;
• product sizes and pack quantities are shown on each product page.

Pricing

All prices shown on our website are displayed in Pounds Sterling (£).

Where applicable:

• prices are shown before completing checkout;
• delivery charges are displayed before payment;
• promotional pricing may change without notice.

If an obvious pricing error occurs, we may contact you before processing the order.

Payment

We offer secure payment methods through trusted payment providers.

Payment is normally authorised during checkout before dispatch.

We do not store complete payment card details on our own systems.

Delivery

We currently deliver within the United Kingdom.

Dispatch

Orders are generally prepared within 1–2 working days.

Estimated Delivery

Most orders arrive within 2–5 working days after dispatch.

Delivery times are estimates and may occasionally vary due to courier delays or other circumstances outside our control.

Customers are responsible for providing an accurate delivery address when placing an order.

Returns & Refunds

Our Returns Policy explains the full process for returning eligible products.

In summary:

• eligible unopened products may be returned within the stated return period;
• products should remain in their original condition;
• damaged or incorrect items should be reported promptly after delivery.

Refunds are processed after returned products have been received and inspected where appropriate.

Customer Responsibilities

When placing an order, you agree that:

• the information provided is accurate;
• you are authorised to use the selected payment method;
• you will review your order before completing checkout.

Customers should check delivery details before confirming payment.

Website Use

You may use this website for lawful purposes only.

You agree not to:

• attempt to interfere with website security;
• introduce malicious software;
• copy or misuse website content without permission;
• use the website for fraudulent activity.

Intellectual Property

All content on the LEMONICA website, including text, logos, graphics and website design, belongs to LEMONICA or is used with appropriate permission.

Content may not be copied, reproduced or distributed without prior permission except where permitted by law.

Limitation of Liability

Nothing in these Terms excludes or limits rights that cannot legally be excluded under UK consumer law.

Where permitted by law, our liability is limited to losses that are reasonably foreseeable as a result of a breach of these Terms.

We are not responsible for delays caused by events beyond our reasonable control, including courier disruptions, severe weather or technical failures affecting third-party services.

Changes to These Terms

We may update these Terms from time to time.

The latest version will always be published on this page and will apply to future use of the website.

Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from the use of this website or purchases made through it shall be subject to the jurisdiction of the courts of England and Wales, unless applicable consumer laws provide otherwise.

Contact Us

If you have any questions about these Terms & Conditions, please contact us.