Overview

As we sell bottled drinks intended for consumption, some products are subject to different return conditions than general retail goods.

Where your rights under UK consumer law apply, nothing in this policy affects those rights.

Eligible Returns

You may request a return for eligible products within 14 days of delivery.

To qualify for a return, products should:

• remain unopened;
• be in their original packaging;
• be in suitable resale condition;
• not show signs of use or damage caused after delivery.

We recommend contacting us before sending any items back so we can assist with the return process.

Items That Cannot Normally Be Returned

For hygiene and food safety reasons, opened beverage products are generally not eligible for return unless they are faulty or supplied incorrectly.

Returns will normally not be accepted for:

• opened bottles or cans;
• products consumed after delivery;
• items damaged after receipt through misuse;
• products returned outside the applicable return period without prior agreement.

Damaged, Incorrect or Faulty Orders

If your order arrives damaged, incomplete or incorrect, please contact us as soon as reasonably possible after delivery.

To help us resolve the issue quickly, please include:

• your order number;
• photographs of the affected products where possible;
• a brief description of the issue.

Depending on the circumstances, we may offer:

• a replacement product;
• a partial refund;
• a full refund where appropriate.

How to Return an Item

Step 1

Contact our customer support team before returning any products.

Step 2

We'll provide guidance on whether the return is eligible and explain the next steps.

Step 3

If a return is approved, securely package the products and send them to the return address provided by our team.

Return Postage

If the return is due to a damaged, faulty or incorrect item, we'll work with you to arrange an appropriate solution.

For other eligible returns, return postage may be the customer's responsibility unless otherwise agreed.

Refund Process

Once returned products have been received and inspected where necessary, we'll notify you of the outcome.

Approved refunds are usually processed within 5–10 working days using the original payment method wherever possible.

Processing times may vary depending on your payment provider.

Order Changes

If you need to change or cancel an order, please contact us as soon as possible.

If your order has not yet been dispatched, we'll do our best to help.

Once an order has entered the dispatch process, changes may no longer be possible.

Contact Us

If you have any questions about returns or refunds, we're happy to help.